Return/Exchange Policy & Abandoned Pick-up Order Policy

RETURNS:

We hope you love your order, but if you are not completely satisfied with your purchase, we accept returns.  We accept exchanges. If you would like to order a different size, return your merchandise and reorder correct size. You will need to pay for all shipping cost on new purchase.

RETURN REQUIREMENTS:

  • Merchandise must be returned within 30 days of the order delivery/pickup date.
  • Merchandise must be accompanied with the receipt.
  • Merchandise must be unworn, unwashed, unstained and unperfumed.
  • Merchandise must have all tags, including any Jesuit hangtags, attached.
  • Any products marked ‘FINAL SALE' cannot be returned.
  • We will refund your order back to original payment method used.
  • All returns must include the original box in its original condition, without postal labels.
  • Gift Cards and food are non-refundable.
  • Return shipping is at your expense.  We are not liable for lost or damaged packages.  Please use a traceable, insured method of shipping when returning your item(s).

Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. If your return does not adhere to the requirements above, your refund will not be processed. 

ABANDONED PICK-UP ORDER POLICY:

Due to limited space in our physical store and extended delays in order pickups, we have implemented the following new policy:

Order Pick-Up Policy
Effective immediately, all pick-up orders must be collected within the following timeframes:
 1. Two-Week Hold Period: Orders not picked up within 14 calendar days from the date of fulfillment will be moved to storage. After this period, customers must coordinate with a staff member to schedule a new pick-up time.
 2. Six-Week Abandonment Period: If the order remains uncollected after 42 calendar days from the date of fulfillment, the order will be considered abandoned. The Ranger Connection reserves the right to return the item(s) to store inventory for resale. In such cases, no refunds will be issued.